Sales - Marketing
Communication & customer focus
Understanding the power of good communication. Mastering communication tools perfectly is the basic requirement to be successful in internal and external collaboration..
BCT measures this communication using the
. This gives rise to a plan to strive towards perfect harmony between the sender and recipient by adjusting one’s own communication style according to the situation..
* Workshops focusing on communication styles
* Training on improving assertiveness
* Techniques for meetings
* Interview techniques
> Customer focus
Generally recognised as the most distinguishing factor in a world where products and services are increasingly alike. Back or front office, sales, reception, after sales, meetings and presentations, acting and communicating in a customer-driven way opens doors and, even more importantly, keeps them open.
© BCT 2009