Communication & customer focus

> Communication
Understanding the power of good communication. Mastering communication tools perfectly is the basic requirement to be successful in internal and external collaboration..

BCT measures this communication using the Johari venster. This gives rise to a plan to strive towards perfect harmony between the sender and recipient by adjusting one’s own communication style according to the situation..

Some examples:
* Workshops focusing on communication styles
* Training on improving assertiveness
* Techniques for meetings
* Interview techniques
* ...

> Customer focus
Generally recognised as the most distinguishing factor in a world where products and services are increasingly alike. Back or front office, sales, reception, after sales, meetings and presentations, acting and communicating in a customer-driven way opens doors and, even more importantly, keeps them open.